This policy explains Xcaped’s handling of information submitted through our website, bookings, payments and direct communications.
01What we do with your information
When you make a booking, purchase a service or contact us, we collect the information needed to fulfil that request, such as your name, email address, telephone number, booking details and billing information.
When you browse our website, technical information such as your internet protocol address, browser type, device information and pages visited may be collected through server logs or analytics tools.
Email marketing, if applicable: We will only send promotional messages where we have an appropriate basis or your permission, and you may opt out.
02Consent
How do you get my consent?
When you provide information to complete a transaction, verify a payment, make or amend a booking, or request assistance, we use that information for the relevant purpose. If we request information for another purpose, such as marketing, we will ask separately or provide an opportunity to decline.
How do I withdraw my consent?
You may withdraw consent for optional processing or communications by emailing info@xcaped.co.za or calling 082 290 6906. Some information may still need to be retained where required for completed transactions, accounting, fraud prevention or legal obligations.
03Disclosure
We may disclose personal information where required by law, to protect legitimate rights and safety, or to service providers that need the information to perform an authorised service for Xcaped.
04Payment
You may choose to pay online through Payfast or pay in person at Xcaped. Online payment credentials are entered into Payfast’s payment environment and are processed under Payfast’s own security and privacy practices.
For payments made at the venue, Xcaped records the amount, payment status and method—such as cash, card or EFT—together with receipt or reconciliation details. Xcaped does not store a customer’s complete card number or card security code in this website’s database.
Xcaped’s booking system records operational transaction information such as the booking reference, payment reference, amount, status, payment method, timestamps and reconciliation history. Payment and accounting records may be retained for reconciliation, auditing, fraud prevention and applicable financial record-keeping obligations.
05Third-party services
Providers used by us may collect, use and disclose information only to the extent needed to provide their services. These may include payment processing, hosting, email, analytics, mapping and other operational services.
Each provider may have its own privacy policy and may operate in another jurisdiction. We recommend reviewing a provider’s policy when you are redirected to, or directly interact with, that service.
Links
Links may direct you away from our website. We are not responsible for the privacy practices or content of external sites.
Analytics
We may use website analytics to understand visits and improve the usefulness and performance of our pages.
06Security
We take reasonable administrative and technical precautions intended to protect personal information from inappropriate loss, misuse, unauthorised access, disclosure, alteration or destruction. No internet transmission or electronic storage method can be guaranteed to be completely secure.
Access to administrative booking and financial information is restricted to authorised administrator accounts, and material changes are recorded in the application’s audit history.
08Age of consent
By using this website, you represent that you are legally able to provide the information submitted or that an authorised parent or guardian has permitted a minor dependent to use the service.
09Changes to this policy
We may update this policy when our services, providers or legal obligations change. Updated wording takes effect when published here, and the revision date above will be changed. If Xcaped is acquired or reorganised, relevant information may be transferred as part of that transaction subject to applicable requirements.
Questions and contact information
To request access to, correction of or deletion of personal information, raise a concern, lodge a complaint or ask for more information, contact the Xcaped Privacy Compliance Officer at info@xcaped.co.za or 082 290 6906.